Returns, Refunds & Cancellation Policy

Last Updated: 5 August 2026

At Shrenith Patalay Art Studio, every artwork is created or carefully produced with exceptional attention to craftsmanship and quality. As we offer unique original paintings and made-to-order museum-quality fine art prints, we encourage customers to carefully review all product descriptions, dimensions, materials, and images before placing an order.

By placing an order through this website, you agree to the terms outlined in this Returns, Refunds & Cancellation Policy.

1. Original One-of-One Artworks

Each original painting is a unique, one-of-a-kind work of art.

Due to the exclusive nature of original artworks, all sales of original paintings are final.

Returns, exchanges, or refunds will only be considered if:

the artwork arrives damaged during transit;
an incorrect artwork is delivered; or
the artwork received is significantly different from its description.

2. Museum-Quality Fine Art Prints

Fine art prints are produced specifically for each order using archival printing processes.

For this reason, all print sales are final once production has begun.

Returns, exchanges, or refunds are accepted only if:

the incorrect product is supplied;
the print arrives damaged during transit; or
the print contains a verified manufacturing defect.

3. Order Cancellations

Orders may be cancelled only before production or dispatch has commenced.

Once:

an original artwork has been prepared for shipment; or
a fine art print has entered production,the order can no longer be cancelled.

Approved cancellations will be refunded to the original payment method.

4. Damaged, Defective or Incorrect Orders

Every artwork is professionally packaged using protective materials appropriate for its medium and destination to help ensure safe delivery.

If your order arrives damaged, defective, or you receive the incorrect artwork, please notify us within 24-48 hours of delivery.

To help us assess your claim, please provide:

your order number;
photographs of the outer packaging;
photographs of the artwork;
photographs of the shipping label; and
an unboxing video, where available.

Once your claim has been reviewed, we will determine an appropriate resolution, which may include:

professional restoration (where appropriate);
replacement (where applicable);
store credit; or
a refund.

Claims submitted after 48 hours of delivery may not be eligible for resolution.

5. Lost Shipments

If a shipment is confirmed as lost in transit by the shipping carrier, we will provide an appropriate resolution.

Depending on the order, this may include:

a replacement (where possible); or
a full refund.

6. Returns

No artwork should be returned without prior written authorisation from Shrenith Patalay Art Studio.

If a return is approved, the artwork must be returned in its original condition and packaging, unless otherwise instructed.

Unauthorised returns may be refused.

7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Shipping charges, customs duties, taxes, and other third-party fees are generally non-refundable unless required by applicable law or where the return results from our error.

8. Colour & Appearance

Every effort is made to accurately represent each artwork through professional photography.

However, slight variations in colour, brightness, texture, and appearance may occur due to differences in monitor settings, screen calibration, lighting conditions, and viewing environments.

Such variations are considered normal and do not constitute defects.

9. Incorrect Addresses & Refused Deliveries

Customers are responsible for providing accurate billing, shipping, and contact information.

If an order is returned because:

an incorrect shipping address was provided;
delivery was refused;
customs duties or taxes were unpaid; or
delivery could not be completed after multiple attempts,

any additional shipping, storage, customs, or re-delivery charges will be the responsibility of the customer.

10. International Orders

International customers are responsible for complying with the import regulations of their destination country.

Import duties, VAT, customs charges, brokerage fees, or other government-imposed charges are not included in the purchase price unless otherwise stated and remain the responsibility of the customer.

Orders returned, abandoned, or destroyed due to the customer's failure to pay applicable customs duties or taxes are not eligible for a refund.

11. Refusal of Service

We reserve the right to refuse, cancel, or limit any order where fraudulent activity, payment irregularities, pricing errors, product unavailability, or other reasonable circumstances require us to do so.

If payment has already been received for such an order, a full refund will be issued.

12. Force Majeure

We shall not be held responsible for delays or failure to fulfil our obligations where such delays arise from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, strikes, transportation disruptions, customs delays, government actions, or other unforeseen events.

13. Consumer Rights

Nothing in this Returns, Refunds & Cancellation Policy limits or excludes any rights available to consumers under applicable law.

14. Changes to This Policy

We reserve the right to update or modify this Returns, Refunds & Cancellation Policy at any time.

Any changes will become effective immediately upon publication on this page.

15. Contact Us

If you have any questions regarding this Returns, Refunds & Cancellation Policy or require assistance with an order, please contact us.

Shrenith Patalay Art Studio

Email: shrenith.patalay@gmail.com

Phone / WhatsApp: +91 9989066722

Location: Hyderabad, Telangana, India